Methods · Efficiency
HFPE (Hesitant Fuzzy Cross-Efficiency Evaluation)
HFPE takes the several options HFEA leaves on the efficient frontier and distinguishes them into a single ranking by evaluating each one not only through its own eyes but through the eyes of every other option as well.
Base method's data type: Hesitant
What Is the Method?
HFPE picks up where HFEA (Hesitant Fuzzy Envelopment Analysis) leaves off. Because HFEA evaluates each option under the weights most favourable to itself, more than one option can come out "on the efficient frontier" (a score of 1) at the same time, leaving unanswered the question of which is better than the other. HFPE evaluates each option not only under its own weights but also under the best weights every other option has found for itself, and then averages these cross-scores. The result is a full ranking that distinguishes even the options on the efficient frontier from one another. Zhou, Chen, Xu and Meng proposed it in 2018 as the cross-efficiency idea from classical data envelopment analysis (Sexton, Silkman and Hogan, 1986) carried into a hesitant fuzzy setting.
The Philosophy Behind It
HFEA's principle of "evaluate everyone in their own favour" is fair but not discriminating; two options can each look excellent through their own eyes. HFPE introduces a peer-evaluation idea: to know whether an option is genuinely good, you must look not only at its own view but also at how its peers see it. Each option first finds the weights most favourable to itself; these weights are then applied to every other option as well, giving each option a score "through the others' eyes." An option's final score is the average of all these cross-views.
This idea carries a philosophical consequence: self-praise alone is not sufficient. HFPE offers two extreme strategies: the benevolent strategy searches for weights that preserve an option's own efficiency while also scoring the others as highly as possible; the aggressive strategy does the opposite, searching for weights that score the others as low as possible. Both answer a different question of "how do you look through others' eyes" from the same data.
How It Works
The method proceeds through five steps.
First, gathering the hesitant assessments. As in HFEA, every option's more-than-one possible value on each criterion is combined into a single hesitant set.
Second, score, deviation and the self-evaluation ratio. For every option, the score (mean value) and deviation (inconsistency) are computed; their weighted ratio forms that option's initial self-assessment.
Third, finding the weights most favourable to oneself. For every option, as in HFEA, the weights that maximise its own efficiency ratio are found by a linear programming problem.
Fourth, cross-evaluation. The weights each option has found are also applied to every other option, forming a cross-score table of the kind "how efficient does option B look under option A's weights." This step can be set up in two different ways, according to the benevolent or aggressive strategy.
Fifth, averaging and ranking. For every option, the average of the scores it received under all the other options' weights is taken; this average is the final cross-efficiency score, and options are ranked by it.
The formulas behind each step, the intermediate tables and the citation formats are given on the DecisionMind method page; this card carries no formulas.
How to Read the Output
The cross-efficiency score shows how good an option looks, on average, not only through its own eyes but through every other option's eyes as well. Options that scored 1.0 and could not be distinguished under HFEA now receive different scores under HFPE, and a genuine ranking emerges. A high score means not only "good in its own favour" but "good by others' standards too"; this is a stronger claim than HFEA's. The benevolent and aggressive strategies can produce different rankings; which strategy was used must always be stated in the report, because the two answer different questions from the same data.
Thus instead of writing:
"HFPE measured true efficiency"
the report should read:
"Under this strategy (benevolent/aggressive), viewed through the other options' eyes, the ranking is as follows; the ranking can change if the strategy changes"
Data Type and Inputs
HFPE uses the same hesitant data structure as HFEA: every option's value on each criterion is a set of several possible values. DecisionMind holds no extension of this method; the base method works on its own. The method does not request weights from outside; each option's weights are found through its own optimisation and then applied crosswise. Which strategy (benevolent or aggressive) to use must be chosen at the start of the analysis; this is an analytical decision, not a data input. The computational load grows with the square of the number of options, because every option requires a separate linear programming solution for every other option; this cost should be kept in mind when working with more than fifty options.
When to Use It, When Not To
HFPE is appropriate once HFEA has been applied and more than one option comes out on the efficient frontier at the same time, requiring a choice among them. It is more economical to run HFEA first and check whether a genuine need for discrimination exists, rather than starting directly with HFPE; if HFEA already gives a single clear efficient option, HFPE is not needed. If the number of options is very large (more than fifty), the sample should first be reduced, or approximate methods considered, because of the computational cost.
More than one option on the efficient frontier under HFEA, discrimination needed → HFPE
HFEA already gives a single, clear, efficient option → HFEA is sufficient, HFPE unnecessary
A priority order among criteria also needs to be specified → HFPEA
Data an exact number, classical cross-efficiency → classical DEA cross-efficiency (Sexton et al., 1986)
Strengths
HFPE's greatest strength is turning the "everyone is first" ambiguity that HFEA leaves behind into a genuine ranking. Because it offers an evaluation through peers' eyes and not only through an option's own, it balances out results that one-sided self-assessment might exaggerate. By offering both a benevolent and an aggressive strategy, it presents the decision-maker with the "most optimistic" and "most pessimistic" extreme scenarios together, giving a sensitivity range rather than relying on a single number.
Weaknesses
HFPE's fundamental limitation is that the linear programming's optimal weights may not be unique; different solvers or different tolerance settings can give different cross-efficiency matrices for the same data (Doyle and Green, 1994). A second limitation is that the benevolent and aggressive strategies can produce very different rankings; if which strategy was used is not clearly stated, the result becomes misleading. Third, the computational load grows with the square of the number of options; this may be impractical for large data sets. Fourth, HFEA's inherited limitations (loss of discrimination in small samples, information loss from collapsing to score and deviation) remain valid in HFPE too.
Common Mistakes
The most common mistake is presenting the result simply as "a cross-efficiency score" without stating which strategy (benevolent or aggressive) was used; the two answer different questions and must not be confused. A second mistake is directly comparing results from different linear programming solvers; since optimal weights are not unique, small differences should be expected. A third mistake is starting directly with HFPE without ever running HFEA; whether HFEA on its own already gives a clear result should be checked first. The governing principle is this:
An HFPE score is a composite of the chosen strategy (benevolent/aggressive) and the peer options; if the strategy or the option set changes, the ranking can change too.
Cases
Each case opens with a decision table, describes in words what the method does to it, and shows how to read the cross-efficiency score. The manifest's Example J uses not the real credit-rating example from the method's source (four debtors, requiring a K² linear programming solution) but a small, closed-form numerical example built to test the engine's accuracy. The first case is therefore labelled an illustrative example; the figures were computed with the DecisionMind engine while preparing this card.
1. Banking: Cross-performance evaluation among three branches (DecisionMind's validation example)
A bank's internal audit unit will compare three branches (A1, A2, A3) on three criteria: customer satisfaction, transaction speed and the inverse of the error rate (converted so that a low error rate counts as good). Auditors have given more than one score for each criterion.
| Branch | Customer satisfaction | Transaction speed | Error rate (inverse) |
|---|---|---|---|
| A1 | 0.5 · 0.7 | 0.6 · 0.8 | 0.4 · 0.6 |
| A2 | 0.6 | 0.7 · 0.8 | 0.5 · 0.6 |
| A3 | 0.4 · 0.5 · 0.6 | 0.5 | 0.6 · 0.7 |
The method first carries out a self-assessment for each branch under the weights most favourable to itself; all three score 1.000 at this stage, meaning HFEA cannot distinguish the three branches here. Each branch's weights are then applied to the other two branches as well, and a cross-score table (under the benevolent strategy) is produced.
| Evaluating branch | Score given to A1 | Score given to A2 | Score given to A3 |
|---|---|---|---|
| A1 | 1.000 | 1.000 | 0.857 |
| A2 | 0.929 | 1.000 | 0.857 |
| A3 | 0.885 | 0.885 | 1.000 |
Averaging each column gives the final cross-efficiency score.
| Branch | Final cross-score | Rank |
|---|---|---|
| A2 | 0.962 | 1 |
| A1 | 0.938 | 2 |
| A3 | 0.905 | 3 |
The result reads as follows. Under HFEA, all three branches were equally efficient; cross-evaluation breaks this tie and brings A2 to the top, because A2 scores highly not only in its own eyes but also when viewed through A1's and A3's weights. A3, although it looked perfect through its own eyes, receives the lowest average once evaluated under the other two branches' weights.
The audit unit hesitates here: this result was obtained under the benevolent strategy; the ranking could change under the aggressive strategy, since the aggressive strategy evaluates every branch under the least advantageous weights the others could apply to it. The report must clearly state which strategy was used.
In the report: "Under benevolent cross-evaluation, branch A2 has the highest average score (0.962); A3, tied with the others in its own self-assessment, ends up lowest in cross-evaluation (0.905)."
Source: Zhou, Chen, Xu and Meng (2018) is the paper defining HFPE; Chapter 5 of Zhou and Xu's (2020) book presents the method along with a real credit-rating example (four debtors, Table 5.16). However, because that example requires a K² linear programming solution and the full solver settings are not given in the book, it has not been reproduced in this card; the three-branch example above is DecisionMind's own validation fixture, computed with the engine while writing this card (details in the approval notes).
2. Water Management: Cross-performance evaluation of three regional directorates
A water authority's general directorate will compare three regional directorates on the inverse of water-loss rate, the inverse of fault-response time, and subscriber satisfaction. Field auditors have given more than one score for each criterion. When HFEA is applied, two regional directorates come out on the efficient frontier at the same time.
The general directorate moves to cross-evaluation to choose between these two. Suppose the benevolent cross-evaluation puts one directorate ahead of the other, because it also scores highly under the other's weights.
The general directorate hesitates here: whether the leading directorate's advantage stems from a large or a small margin should be examined further; a small margin may not be enough to single it out as the model example.
In the report: "Two regional directorates were equally efficient under HFEA on water loss, fault-response time and subscriber satisfaction; benevolent cross-evaluation put one ahead of the other. If the margin is small, both directorates may be considered as model examples."
3. Mining: Cross-evaluation of workplace safety performance at three mining operations
A mining industry association wants to compare the workplace-safety performance of three operations on the inverse of accident frequency, an inspection-compliance score, and the employee training-completion rate. Field auditors have given more than one score for each criterion. All three operations come out on the efficient frontier under HFEA.
The association moves to cross-evaluation to identify a "best-practice" operation among them. Suppose that, under the aggressive strategy, one operation continues to score highly even when evaluated under the other two operations' weights, and it stands out.
The association hesitates here: the aggressive strategy represents the most pessimistic viewpoint; this operation standing out even under the aggressive strategy points to a robust advantage, but it should also be confirmed under the benevolent strategy.
In the report: "All three operations were equally efficient under HFEA on accident frequency, inspection compliance and training completion; one operation stood out under aggressive cross-evaluation. This result should also be tested under the benevolent strategy."
4. What Not to Do
Three concrete errors, seen against the table in Case 1, are as follows. The first is seeing A1 tied with A2 in its own self-assessment (1.000) and reporting both as "equally good" without ever looking at the cross-evaluation; the cross-scores put A2 ahead. The second is presenting the result simply as "cross-efficiency score 0.962" without stating which strategy (benevolent/aggressive) was used; this figure can change with the strategy. The third is ignoring the gap between A3's self-assessment (1.000) and its cross-evaluation score (0.905) and reporting only the self-assessment score.
Sources
For the formulas behind each step, the intermediate tables and citation formats, see the DecisionMind method page: decisionmind.app/library/hfpe
Zhou, W., Chen, J., Xu, Z. S., & Meng, S. (2018). Hesitant fuzzy preference envelopment analysis and alternative improvement. Information Sciences, 465, 105–117. DOI: 10.1016/j.ins.2018.07.002
Zhou, W., & Xu, Z. (2020). Qualitative Investment Decision-Making Methods under Hesitant Fuzzy Environments. Studies in Fuzziness and Soft Computing, Vol. 376. Springer, Cham. DOI: 10.1007/978-3-030-11349-0
Sexton, T. R., Silkman, R. H., & Hogan, A. J. (1986). Data envelopment analysis: Critique and extensions. New Directions for Program Evaluation, 1986(32), 73–105. DOI: 10.1002/ev.1441
Wang, Y. M., & Chin, K. S. (2010). Some alternative models for DEA cross-efficiency evaluation. International Journal of Production Economics, 128(1), 332–338. DOI: 10.1016/j.ijpe.2010.07.032
Doyle, J., & Green, R. (1994). Efficiency and cross-efficiency in DEA: Derivations, meanings and uses. Journal of the Operational Research Society, 45(5), 567–578. DOI: 10.1057/jors.1994.84