The right address depends on what you are asking
We keep three channels. Send your question to the one that fits and it lands with the person who already knows the answer.
Three ways in
Product support
An analysis will not run, an account or billing problem, a result you did not expect. Send a screenshot and the run id if you have one.
Write to supportsupport@decisionmind.app
Method and manifest questions
An assumption behind a method, a manifest block, a source reference or a research collaboration. Answered by the person who wrote the method.
Write to the academic deskacademic@decisionmind.app
Institutional licence
Several users, an invoice made out to the institution, a department or campus wide rollout. Fill in the short form and we prepare the quote.
Open the institutional form/contact-sales
Something else? Anything that fits none of the three: hello@decisionmind.app
Where we are
We correspond in English and Turkish, and serve researchers and institutions worldwide. The registered address of the publishing company is:
SCIMIND TEKNOLOJİ YAZILIM EĞİTİM VE DANIŞMANLIK ANONİM ŞİRKETİÇamtepe Mah. Mahmut Tevfik Atay Bulvarı 4/A Blok Z-18, Şahinbey / Gaziantep, TürkiyeTrying it is a way to find out too
Seeing what the product does answers most questions on its own.
Monthly billing, no hidden fees.