1. Delivery
There is no physical delivery. Your subscription is activated on your account the moment your payment is confirmed, and every plan feature becomes available immediately. If the plan does not appear as active on your account page after payment, contact us at the address below.
2. Subscription and Renewal
Subscriptions are monthly. At the end of each period the subscription renews and the period fee is collected again. You can cancel at any time from your account; cancellation stops the next charge and your access continues until the end of the period you already paid for.
3. Refunds
You can request a full refund within 14 days of any payment, for any reason. This applies to the first payment and to every renewal payment. Refunds are issued to the payment method used for the purchase; for purchases handled by our reseller Paddle, Paddle processes the refund under its own refund policy.
To request a refund, write to the address below with the e-mail address you purchased with; we answer within 2 business days. Incorrect, duplicate or post-cancellation charges are refunded regardless of the 14-day window.
4. Contact
For delivery and refund questions, reach us at:
legal@decisionmind.app